The Steady Voice Behind Smoothstack’s Most Transformative Journeys

When you ask Joey Hernández to describe his work, he doesn’t begin with job titles or operational steps. He begins with people. He talks about watching someone shift from unsure to steady and confident. He talks about what it feels like to stand beside someone on the first day of training and watch them grow into a role they once doubted they could reach. For Joey, the work is personal – because the people are personal.

His role at Smoothstack is to guide consultants from their very first introduction to the program through their earliest months on the job. It is a journey full of possibility, new beginnings, and the excitement of stepping into something bigger. Joey is often the first steady voice they hear – the person who brings structure, encouragement, and clarity as they navigate each new step. His work blends coaching, organization, and human connection into one continuous source of support.

Finding Purpose in Helping Others Grow

Before joining Smoothstack, Joey spent years working in Medicare sales across all 50 states. The workforce development model world was new to him, but the idea of helping people move forward wasn’t. What surprised him was how deeply he connected with the mission. As someone who describes himself as “80% introverted,” he found himself growing – strengthening his communication skills, learning to lead presentations, and discovering the fulfillment that comes from helping people rewrite the trajectory of their lives.

That sense of purpose shows up in every interaction. Once a cohort begins, Joey becomes the person who helps make the transition feel exciting and achievable. He leads their kickoff, speaks with them weekly, helps them build their professional presence, guides them through expectations, and prepares them for environments that may be completely new to them. He pays attention to the big milestones, but he also notices the small moments, like the spark when someone makes a breakthrough, the relief when something finally makes sense, the steady growth that builds week by week.

What makes Joey exceptional is the way he nurtures those moments. He listens fully. He explains with patience. He reminds people that growth is a process and that they’re more capable than they realize. He becomes the person who reflects potential back to them—often before they see it themselves.

A Moment That Captures His Impact 

One standout moment in Joey’s journey reflects this best, not for the situation itself but for the appreciation that followed. As a cohort was moving through an important phase of their training, he offered the clarity, reassurance, and human connection that have become his hallmark. Afterward, several consultants reached out with sincere notes of appreciation, sharing how supported and seen they felt. For Joey, those messages were not just kind words. They were reminders that presence and care can change someone’s entire experience.

His influence extends far beyond schedules or checklists. Consultants trust him because he sees them. He notices their effort. He remembers their goals. He brings reassurance into conversations that could otherwise feel purely operational. He builds confidence through encouragement, clarity, and genuine investment in their success.

Supported by a Team That Shares His Values 

Joey is the first to acknowledge that he can show up this way because he feels deeply supported by his team. He often shares how, for the first time in his career, he has never felt judged for asking questions or seeking clarity. Instead, he’s surrounded by colleagues who collaborate openly, approach challenges with shared ownership, and value authenticity. That culture shapes the way he supports the consultants he guides.

Why Joey’s Story Matters 

Joey’s story is a reflection of what Smoothstack stands for. We don’t just train people. We uplift them. We invest in their potential. We help them build lives they never imagined were possible. Joey brings that mission to life every single day, not through grand gestures but through quiet, consistent, deeply human care.

His work proves something powerful: opportunity is more than a pathway. It is a feeling, a moment of being seen, supported, and believed in.

And Joey is often the person who gives someone that moment.